We all understand that reputations are hard won and easily lost, and that in our fast paced, hyper-connected world, word travels and situations evolve rapidly.
Our role as your PR agency is to help you maintain, build or protect your reputation, and to make sure that the messages spread about your business, and the way you react under pressure, enhance your reputation and business goals at home or across the world.
In the heat of the moment, perhaps after an accident or unpleasant incident, an unguarded word or off-the-cuff comment can have a significant long-term impact. Reactions made while under pressure can spread like wild-fire and have an impact on you or your organisation for years to come as a digital footprint.
Equally, a delayed or late reaction can be just as damaging, perhaps allowing events on the ground to become dangerous, negative comments to build or media speculation to run riot. Timeliness of communication is crucial in times of crisis.
Our team has supported clients in almost every situation imaginable. Protests, explosions, horsemeat in burgers, murder, sexual abuse (current and historic), contaminated products, drug gangs, closures, bribery, fraud, cybersecurity, employee fatality, hazardous waste, industrial action, assault, land dispute, vehicle safety – we’ve seen it all before – and successfully managed it.
This is why we offer our Crisis Navigator, a secure Cloud based system where everything you need in the event of a crisis is available at your fingertips. It allows you to keep operating and communicating effectively when under attack from cyber or physical force, when normal systems are compromised, or to communicate with speed and efficiency at other times.
For instance, our clients who organise large scale public events, attended by individuals requiring the highest level of security, find the TALA software an enormous practical source of help and peace of mind, but organisations of any shape or size can benefit from it. For more information about our Crisis Navigator, please turn to this dedicated section.
Any system however is only as good as the planning and good preparation that goes into it. We help our clients prepare all the contacts, people and documentation needed for the best possible reputation management support.
Our crisis communications services include crisis assessment and planning, 24-hour press office support, media monitoring and intelligence, Spokesperson Media Training and strategic counsel, stakeholder liaison, legal coordination and post event evaluation.
We champion our clients’ ambitions for a cleaner, healthier, smarter world
Get in touch to see how we can create and deliver communications strategies for you.
Case studies
Visitor Attraction – National Memorial Arboretum
Communications Strategy